Resolve:
Automate all of IT

Resolve:
Automate all of IT

Resolve:
Automate all of IT

Resolve:
Automate all of IT

Resolve:
Automate all of IT

Automate the simplest task to the most complex
process. The platform that automates across
your IT ecosystem & integrates with your
existing IT solutions.

Automate the simplest task to the most complex
process. The platform that automates across
your IT ecosystem & integrates with your
existing IT solutions.

Automate the simplest task to the most complex process.
The platform that automates across your
IT ecosystem & integrates with your existing IT solutions.

Automate the simplest task to the most complex
process. The platform that automates across your
IT ecosystem & integrates with your
existing IT solutions.

Automate the simplest task to the most complex process. The platform that automates across your IT ecosystem & integrates with your existing IT solutions.

Drag-and-drop your way to automation without developers

Drag-and-drop your way to automation without developers

Drag-and-drop your way to automation without developers

Drag-and-Drop Your Way to Automation without Developers

Drag-and-drop your way to automation without developers

About the product:
The graphical Automation Designer allows you to automate with little to no code. One of the biggest barriers to adopting automation is the amount of coding some tools require. Resolve’s platform provides a graphical Automation Designer that makes it easy to build automations without code. Subject matter experts can use the drag-and-drop interface to quickly design process workflows, build decision trees, and add pre-built automations from our content library without writing a line of code.

The Objective:
Reinvent all Resolve’s products (Automation Designer, Page Builder, Content Browser, etc), and create a coherent and intuitive user experience.

Our role:
• Benchmarking
• Stakeholder interviews
• Conducting a design workshop and analyzing the results
• Designing the information architecture
• Conducting tree testing
• Designing user flows
• Wireframing
• Designing the final UI

The Result:
• A much cleaner platform user experience
• Dramatic increase of products’ usability
• Improved ROI and overall customer satisfaction

About the product:

The graphical Automation Designer allows you to automate with little to no code. One of the biggest barriers to adopting automation is the amount of coding some tools require. Resolve’s platform provides a graphical Automation Designer that makes it easy to build automations without code. Subject matter experts can use the drag-and-drop interface to quickly design process workflows, build decision trees, and add pre-built automations from our content library without writing a line of code.

The Objective:

Reinvent all Resolve’s products (Automation Designer, Page Builder, Content Browser, etc), and create a coherent and intuitive user experience.

Our role:

• Benchmarking
• Stakeholder interviews
• Conducting a design workshop and analyzing the results
• Designing the information architecture
• Conducting tree testing
• Designing user flows
• Wireframing
• Designing the final UI

The Result:

• A much cleaner platform user experience
• Dramatic increase of products’ usability
• Improved ROI and overall customer satisfaction

About the product:

The graphical Automation Designer allows you to automate with little to no code. One of the biggest barriers to adopting automation is the amount of coding some tools require.
Resolve’s platform provides a graphical Automation Designer that makes it easy to build automations without code. Subject matter experts can use the drag-and-drop interface to quickly design process workflows, build decision trees, and add pre-built automations from our content library without writing a line of code.

The Objective:

Reinvent all Resolve’s products (Automation Designer, Page Builder, Content Browser, etc), and create a coherent and intuitive user experience.

Our role:

• Benchmarking
• Stakeholder interviews
• Conducting a design workshop and analyzing the results
• Designing the information architecture
• Conducting tree testing
• Designing user flows
• Wireframing
• Designing the final UI

The Result:

• A much cleaner platform user experience
• Dramatic increase of products’ usability
• Improved ROI and overall customer satisfaction

About the product:

The graphical Automation Designer allows you to automate with little to no code. One of the biggest barriers to adopting automation is the amount of coding some tools require. Resolve’s platform provides a graphical Automation Designer that makes it easy to build automations without code.

Subject matter experts can use the drag-and-drop interface to quickly design process workflows, build decision trees, and add pre-built automations from our content library without writing a line of code.

The Objective:

Reinvent all Resolve’s products (Automation Designer, Page Builder, Content Browser, etc), and create a coherent and intuitive user experience.

Our role:

• Benchmarking
• Stakeholder interviews
• Conducting a design workshop and analyzing the results
• Designing the information architecture
• Conducting tree testing
• Designing user flows
• Wireframing
• Designing the final UI

The Result:

• A much cleaner platform user experience
• Dramatic increase of products’ usability
• Improved ROI and overall customer satisfaction

About the product:

The graphical Automation Designer allows you to automate with little to no code. One of the biggest barriers to adopting automation is the amount of coding some tools require.

Resolve’s platform provides a graphical Automation Designer that makes it easy to build automations without code. Subject matter experts can use the drag-and-drop interface to quickly design process workflows, build decision trees, and add pre-built automations from our content library without writing a line of code.

The Objective:

Reinvent all Resolve’s products (Automation Designer, Page Builder, Content Browser, etc), and create a coherent and intuitive user experience.

Our role:

• Benchmarking
• Stakeholder interviews
• Conducting a design workshop and analyzing the results
• Designing the information architecture
• Conducting tree testing
• Designing user flows
• Wireframing
• Designing the final UI

The Result:

• A much cleaner platform user experience
• Dramatic increase of products’ usability
• Improved ROI and overall customer satisfaction

Combine automation with step-by-step instructions provided by subject matter experts

Combine automation with step-by-step
instructions provided by
subject matter experts

Combine automation with step-by-step instructions provided by subject matter experts

Combine Automation with Step-by-Step Instructions Provided by Subject Matter Experts

Combine Automation with Step-by-Step Instructions Provided by Subject Matter Experts

A chatbot experience that enable you to catch lightning in a bottle.

Detailed technical and process knowledge oftentimes exists solely inside the brains of your overburdened subject matter experts (SMEs). That knowledge has to be documented in order to design successful automations, as well as to empower Level 1 agents to resolve incidents on their own without escalation.

The Resolve platform provides easy-to-use tools that enable SMEs to capture tribal knowledge that can be easily converted into automations and shared procedural expertise that combines incremental automations with step-by-step AI conversations.

With this machine learning element, SMEs can document and design conditional logic that guides less-experienced agents through best practice procedures that pull in pre-built automations that overcome common hurdles related to system access and permissions. Plus, you can rest easy knowing that all of the actions will be safely executed in accordance with pre-approved procedures.

A chatbot experience that enable you to catch lightning in a bottle.

Detailed technical and process knowledge oftentimes exists solely inside the brains of your overburdened subject matter experts (SMEs). That knowledge has to be documented in order to design successful automations, as well as to empower Level 1 agents to resolve incidents on their own without escalation.

The Resolve platform provides easy-to-use tools that enable SMEs to capture tribal knowledge that can be easily converted into automations and shared procedural expertise that combines incremental automations with step-by-step AI conversations.

With this machine learning element, SMEs can document and design conditional logic that guides less-experienced agents through best practice procedures that pull in pre-built automations that overcome common hurdles related to system access and permissions. Plus, you can rest easy knowing that all of the actions will be safely executed in accordance with pre-approved procedures.

A chatbot experience that enable you to catch lightning in a bottle.

Detailed technical and process knowledge oftentimes exists solely inside the brains of your overburdened subject matter experts (SMEs). That knowledge has to be documented in order to design successful automations, as well as to empower Level 1 agents to resolve incidents on their own without escalation.

The Resolve platform provides easy-to-use tools that enable SMEs to capture tribal knowledge that can be easily converted into automations and shared procedural expertise that combines incremental automations with step-by-step AI conversations.

With this machine learning element, SMEs can document and design conditional logic that guides less-experienced agents through best practice procedures that pull in pre-built automations that overcome common hurdles related to system access and permissions. Plus, you can rest easy knowing that all of the actions will be safely executed in accordance with pre-approved procedures.

A chatbot experience that enable you to catch lightning in a bottle.

Detailed technical and process knowledge oftentimes exists solely inside the brains of your overburdened subject matter experts (SMEs). That knowledge has to be documented in order to design successful automations, as well as to empower Level 1 agents to resolve incidents on their own
without escalation.

The Resolve platform provides easy-to-use tools that enable SMEs to capture tribal knowledge that can be easily converted into automations and shared procedural expertise that combines incremental automations with step-by-step AI conversations.

With this machine learning element, SMEs can document and design conditional logic that guides less-experienced agents through best practice procedures that pull in pre-built automations that overcome common hurdles related to system access and permissions. Plus, you can rest easy knowing that all of the actions will be safely executed in
accordance with pre-approved procedures.

A chatbot experience that enable you to catch lightning in a bottle.

Detailed technical and process knowledge oftentimes exists solely inside the brains of your overburdened subject matter experts (SMEs). That knowledge has to be documented in order to design successful automations, as well as to empower Level 1 agents to resolve incidents on their own without escalation.

The Resolve platform provides easy-to-use tools that enable SMEs to capture tribal knowledge that can be easily converted into automations and shared procedural expertise that combines incremental automations with step-by-step AI conversations.

With this machine learning element, SMEs can document and design conditional logic that guides less-experienced agents through best practice procedures that pull in pre-built automations that overcome common hurdles related to system access and permissions.
Plus, you can rest easy knowing that all of the actions will be safely executed in accordance with pre-approved procedures.

Designing a powerful toolset

Designing a powerful toolset

Designing a powerful toolset

Designing a powerful toolset

Designing a
powerful toolset

We redesigned the entire Resolve platform into an easy-to-navigate toolset.

We have worked closely with our customers to deliver new functionality in this release that successfully addresses the ever-expanding list of challenges you face in managing today’s complex IT environments. The main goal was to make it easier and faster than ever to build and deploy new automated processes and workflows based on best-practice templates, so you can forget about time-consuming and expensive custom development for each new automation!

A new, intuitive user interface and powerful search capabilities enable you to more easily leverage Resolve’s extensive library of pre-built templates and automations for thousands of different tasks. Using Resolve’s built-in editor, these templates can be quickly customized with minimal effort, speeding the construction and deployment of automated tasks and processes for activities related to server lifecycle management, IT service orchestration, incident resolution, and more.

We redesigned the entire Resolve platform into an easy-to-navigate toolset.

We have worked closely with our customers to deliver new functionality in this release that successfully addresses the ever-expanding list of challenges you face in managing today’s complex IT environments.

The main goal was to make it easier and faster than ever to build and deploy new automated processes and workflows based on best-practice templates, so you can forget about time-consuming and expensive custom development for each new automation!

A new, intuitive user interface and powerful search capabilities enable you to more easily leverage Resolve’s extensive library of pre-built templates and automations for thousands of different tasks. Using Resolve’s built-in editor, these templates can be quickly customized with minimal effort, speeding the construction and deployment of automated tasks and processes for activities related to server lifecycle management, IT service orchestration, incident resolution, and more.

We redesigned the entire Resolve platform into an easy-to-navigate toolset.

We have worked closely with our customers to deliver new functionality in this release that successfully addresses the ever-expanding list of challenges you face in managing today’s complex IT environments.

The main goal was to make it easier and faster than ever to build and deploy new automated processes and workflows based on best-practice templates, so you can forget about time-consuming and expensive custom development for each new automation! A new, intuitive user interface and powerful search capabilities enable you to more easily leverage Resolve’s extensive library of pre-built templates and automations for thousands of different tasks.

Using Resolve’s built-in editor, these templates can be quickly customized with minimal effort, speeding the construction and deployment of automated tasks and processes for activities related to server lifecycle management, IT service orchestration, incident resolution, and more.

We redesigned the entire Resolve platform into an easy-to-navigate toolset.

We have worked closely with our customers to deliver new functionality in this release that successfully addresses the ever-expanding list of challenges you face in managing today’s complex IT environments.

The main goal was to make it easier and faster than ever to build and deploy new automated processes and workflows based on best-practice templates, so you can forget about time-consuming and expensive custom development for each new automation!

A new, intuitive user interface and powerful search capabilities enable you to more easily leverage Resolve’s extensive library of pre-built templates and automations for thousands of different tasks. Using Resolve’s built-in editor, these templates can be quickly customized with minimal effort, speeding the construction and deployment of automated tasks and processes for activities related to server lifecycle management, IT service orchestration, incident resolution, and more.

We redesigned the entire Resolve platform into an easy-to-navigate toolset.

We have worked closely with our customers to deliver new functionality in this release that successfully addresses the ever-expanding list of challenges you face in managing today’s complex IT environments.

The main goal was to make it easier and faster than ever to build and deploy new automated processes and workflows based on best-practice templates, so you can forget about time-consuming and expensive custom development for each new automation! A new, intuitive user interface and powerful search capabilities enable you to more easily leverage Resolve’s extensive library of pre-built templates and automations for thousands of different tasks.

Using Resolve’s built-in editor, these templates can be quickly customized with minimal effort, speeding the construction and deployment of automated tasks and processes for activities related to server lifecycle management, IT service orchestration, incident resolution, and more.

Group 451@2x

Design system

Design System

Design System

Design System

Design System

Together with the front-end development team we created a design systems that including:

• Typefaces and typography
• Iconography
• Colors
• Buttons
• Navigation bars and menus
• Text input elements
• Dropdown elements
• Switches and sliders
• Checkboxes and radio buttons
• Tooltips and notification messages
• Calendar and date pickers
• Tables
• Automation builder elements
• and more…

Together with the front-end development team we created a design systems that including:

• Typefaces and typography
• Iconography
• Colors
• Buttons
• Navigation bars and menus
• Text input elements
• Dropdown elements
• Switches and sliders
• Checkboxes and radio buttons
• Tooltips and notification messages
• Calendar and date pickers
• Tables
• Automation builder elements
• and more…

Together with the front-end development team we created a design systems that including:

• Typefaces and typography
• Iconography
• Colors
• Buttons
• Navigation bars and menus
• Text input elements
• Dropdown elements
• Switches and sliders
• Checkboxes and radio buttons
• Tooltips and notification messages
• Calendar and date pickers
• Tables
• Automation builder elements
• and more…

Together with the front-end development team we created a design systems that including:

• Typefaces and typography
• Iconography
• Colors
• Buttons
• Navigation bars and menus
• Text input elements
• Dropdown elements
• Switches and sliders
• Checkboxes and radio buttons
• Tooltips and notification messages
• Calendar and date pickers
• Tables
• Automation builder elements
• and more…

Together with the front-end development team we created a design systems that including:

• Typefaces and typography
• Iconography
• Colors
• Buttons
• Navigation bars and menus
• Text input elements
• Dropdown elements
• Switches and sliders
• Checkboxes and radio buttons
• Tooltips and notification messages
• Calendar and date pickers
• Tables
• Automation builder elements
• and so much more…

View more work?

View more work?

View more work?